User Experience Leader
Research • Strategy • Prototyping
I am a ux researcher and architect with years of experience in product and service design for customers, employees, and businesses. In short, I'm insanely driven to make physical and digital experiences that help people and change lives. I'm dedicated to it.
I focus on qualitative research, including validation, to uncover real human and machine needs, and from that knowledge, I strategize and communicate experience design imperatives to all stakeholders. This skill and ability are uncommon, but for me, it’s just there — like knowing how to breathe.
I am an 'understander' and a design counselor. My kind is rare -- but business needs all types to thrive.
More about me
My work yields deep & rich data about why people behave the way they do -- the kind that surveys can't provide.
I strongly advocate for radical inclusion in design - it's a win-win for everyone.
I have strong ethics and take making recommendations very seriously.
Vikki Highland © 2018